At nflhelmetshop.com, we are committed to providing high-quality helmets, related products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
- Timeframe: You have 30 days from the date of purchase to request a refund.
- Condition: To be eligible for a refund, the helmet must be unused, in its original packaging, and in the same condition that you received it.
- Receipt: A valid proof of purchase, such as a receipt or order confirmation, is required for all refund requests.
Non-Refundable Items
- Helmets that have been used or show signs of wear and tear.
- Custom or personalized helmets.
- Clearance or sale items, unless defective.
How to Request a Refund
- Contact Us: Email our customer service team at nflhelmetsofficial@gmail.com with your order number and the reason for your refund request.
- Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and instructions on how to return the helmet.
- Shipping Costs: The customer is responsible for the cost of return shipping unless the product is defective or we made an error with your order.
Processing Refunds
- Inspection: Once we receive your returned helmet, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted if the helmet is not in its original condition, is damaged, or is missing parts not due to our error.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then, contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at nflhelmetsofficial@gmail.com
Exchanges
If you received a defective or damaged helmet, we will replace it at no additional cost. Please contact us at [Your Customer Service Email] to arrange an exchange.
Contact Information
If you have any questions about our refund policy, please contact us at:
Email:nflhelmetsofficial@gmail.com
Phone: (281)522-7720
Address: Houston, TX 77077
We value your business and strive to ensure you are completely satisfied with your purchase. Thank you for shopping with [Your Store Name].